1. You'll hear three short extracts from Listening Section 1. Listen and identify what makes each speaker different, and what information they want to find out.

2. You need to listen to both speakers carefully. Listen to the rest of the conversations from 1.1 and answer the questions below. Ignore the final column for now.

1. Notes:

• No need to book the 1. from the airport
• the customer wants me to organise 2.

4. Which country has the applicant worked in most?

5. What department would the applicant like to work in?